Policies & Information

Rain Cancellations

• If a session is canceled due to rain or unsafe weather conditions, players will be eligible for a make-up session.
• Cancellations will be communicated in a timely manner when possible.

Make-Up Eligibility

• Make-up sessions are only offered for sessions canceled due to weather (rain).
• Missed sessions due to personal reasons (illness, schedule conflicts, travel, etc.) are not eligible for make-ups.

Make-Up Limitations

• Each player is allowed a maximum of 2 make-up sessions per month.
• Make-up sessions are subject to availability and are not guaranteed.
• Players may be placed in a different group of similar level for make-up purposes.

Scheduling Make-Ups

• Make-ups must be scheduled in advance and approved by CITA staff.
• Make-ups cannot be carried over to future months.

Program Enrollment (Groups)

• All group programs are structured on a season basis.
• Full payment is required at the start of the season to secure a player's spot.
• A player's spot is only confirmed once payment has been completed.

Discounted Packages

• Any discounted programs must be paid in full upfront.
• All discounted packages are non-refundable and non-transferable.

Private & Semi-Private Lessons

• Private and semi-private sessions may be paid per session, or through pre-purchased packages.

Cancellation Policy

Rescheduling

• Rescheduling requests must be made at least 24 hours in advance.
• All rescheduled sessions are subject to availability.
• CITA reserves the right to adjust or reschedule groups if minimum enrollment (3 players) is not met.

Refunds & Credits

• All program payments are non-refundable once the season has begun.
• No partial refunds will be issued for missed sessions.
• In exceptional circumstances, credits may be issued at the discretion of CITA.
• Payments not received by the due date may result in loss of the player's spot.

Late Arrival Policy

• A 15-minute grace period is allowed for late arrivals. Any time missed from the scheduled start time will be deducted from the lesson duration. Arrivals exceeding 15 minutes will be considered a no-show. In such cases, the full session fee will be charged, and the coach may leave the session.

Attendance

• Players are expected to attend all scheduled sessions consistently.
• Regular attendance is essential for proper development and group progression.

Punctuality

• Players should arrive on time and ready to train.
• A 10-minute grace period is allowed; after this time, the session may be shortened accordingly.
• Repeated late arrivals may impact the player's development and group participation.

Missed Sessions

• Missed sessions are not eligible for refunds or credits, except in cases covered under the rain policy.
• Players are encouraged to communicate absences in advance when possible.

Commitment to the Program

• Enrollment in a CITA program reflects a commitment to consistent participation.
• Lack of attendance may result in reevaluation of the player's placement within the program.

Respect & Conduct

All players are expected to demonstrate:

• Respect toward coaches
• Respect toward other players
• Respect for facilities and equipment

Attitude & Effort

Players are expected to:

• Give full effort during sessions
• Stay engaged and focused
• Maintain a positive and coachable attitude

Discipline

Disruptive behavior, lack of respect, or refusal to participate may result in:

• Verbal warning
• Temporary removal from a session
• Further action if behavior continues

Parental Support

• Parents are expected to support the academy's structure, coaching decisions, and policies.
• Respectful communication at all times.

Training Attire

Players must attend all sessions in appropriate athletic/tennis attire, including:

• Athletic shirt
• Shorts or skirt suitable for tennis
• Proper tennis shoes (no running shoes or casual footwear)

CITA Uniform (When Applicable)

• Players may be required to wear official CITA training apparel during sessions, events, or competitions when instructed.
• Uniform guidelines will be communicated as the program develops.

Equipment Requirements

Players must bring:

• Tennis racquet
• Water bottle
• Appropriate gear for training conditions (hat, towel, etc.)

Professional Standard

• Proper attire reflects discipline, respect, and commitment to the training environment.
• Players not dressed appropriately may be asked to sit out of the session.